Terms & Conditions

✅ 1. Acceptance of Terms

Travel Host Aviation Pvt Ltd ("Company", "Hum", "Hamara") ki services (website, WhatsApp, phone, ya office visit ke zariye) use kar ke, aap neechay di gayi Terms & Conditions se agree karte hain. Agar aap in terms se agree nahi hain, toh barah-e-karam hamari services use na karein.

Hum in terms ko waqtan-fawaqtan update kar sakte hain. Koi bhi changes is page par post kar di jayengi aur "Last Updated" date update kar di jayegi. Changes ke baad services use karne se aap revised terms se agree karte hain.

📖 2. Definitions

Is document mein neechay di gayi terms ka yeh matlab hai:

• "Company" / "Travel Host Aviation": Travel Host Aviation Pvt Ltd, Karachi, Pakistan
• "Customer" / "Client" / "Aap": Jo shakhs hamari services book ya use karta hai
• "Services": Umrah packages, visa services, flight booking, hotel booking, domestic & international tours
• "Booking": Kisi bhi service ke liye confirmed reservation
• "Third Party": Airlines, hotels, embassies, transport companies, insurance providers
• "Travel Documents": Passport, visa, CNIC, tickets, boarding passes, aur other required documents

📝 3. Booking & Reservations

3.1 Booking Confirmation

Koi bhi booking tab tak confirmed nahi samjhi jayegi jab tak:

1. Aap ne required advance payment deposit kar di ho
2. Hum ne aapko written confirmation (email, WhatsApp, ya SMS) bheji ho
3. Tamam required documents submit ho chuke hon

3.2 Advance Payment

Booking confirm karne ke liye advance payment zaroori hai:

• Umrah Packages: Minimum 50% advance
• Flight Tickets: 100% payment before ticket issuance
• Visa Services: 100% payment before file submission
• Domestic Tours: Minimum 30% advance
• International Tours: Minimum 50% advance

3.3 Full Payment Deadline

Remaining balance neechay di gayi deadlines tak clear karna zaroori hai:

• Umrah & International Tours: 15 days before departure
• Domestic Tours: 7 days before departure
• Flight Tickets: Before ticket issuance

💰 4. Payments & Pricing

4.1 Accepted Payment Methods

• Bank Transfer / Deposit (UBL, HBL, Meezan Bank, etc.)
• JazzCash
• EasyPaisa
• Credit / Debit Cards (via secure payment gateway)
• Cash (office visit par only)

4.2 Pricing & Quotes

• Hamari website, WhatsApp, ya phone par di gayi prices estimates hain aur change ho sakti hain
• Final price booking confirmation ke waqt confirm ki jayegi
• Prices currency exchange rates, fuel surcharges, aur government taxes ke hisaab se change ho sakti hain
• Airline, hotel, ya embassy fees increase hone par price revision possible hai

4.3 Taxes & Fees

All prices are inclusive of applicable GST / taxes unless stated otherwise. Embassy fees, visa processing fees, airport taxes, aur fuel surcharges alag se charge ki jati hain.

🔄 5. Cancellations & Refunds

5.1 Cancellation by Customer

Agar aap booking cancel karna chahte hain, toh neechay di gayi policy apply hogi:

5.2 Non-Refundable Items

Neechay di gayi items generally refundable nahi hoti:

• Visa application fees (embassy fees)
• Travel insurance premiums
• Processing & service charges (partial refund possible)
• Confirmed hotel non-refundable bookings
• Airline cancellation / change fees

5.3 Cancellation by Company

Hum neechay di gayi situations mein booking cancel kar sakte hain:

• Force majeure events (natural disasters, war, pandemic, government restrictions)
• Airline / hotel / embassy ne service cancel ki ho
• Customer ne payment deadline tak balance clear nahi kiya ho
• Fraudulent booking ya payment detected ho

Company ke cancellation par full reschedule ya maximum refund ki koshish ki jayegi.

5.4 Refund Processing Time

Approved refunds neechay di gayi timeline mein process honge:

• Bank Transfer: 7-14 working days
• JazzCash / EasyPaisa: 3-5 working days
• Credit/Debit Card: 10-15 working days (bank ke process par depend karta hai)

🕋 6. Umrah Packages

6.1 Eligibility

• Umrah visa ke liye valid Pakistani passport hona zaroori hai (minimum 6 months validity)
• 45 saal se kam umar ki ladies ko mahram (husband, father, brother, ya son) ke saath travel karna zaroori hai
• Medical fitness certificate zaroori ho sakta hai (age 60+ ke liye)

6.2 Package Inclusions

Umrah package generally neechay di gayi cheezon ko include karta hai (specific package ke hisaab se vary ho sakta hai):

• Umrah visa processing
• Return air tickets (economy class)
• Hotel accommodation (Makkah & Madinah)
• Airport transfers (group basis)
• Ziyarat transport
• Breakfast (hotel policy ke mutabiq)

6.3 Package Exclusions

• Food & beverages (unless specifically mentioned)
• Personal expenses (shopping, laundry, phone calls)
• Extra baggage charges
• Travel insurance (recommended lekin included nahi)
• Any services not explicitly mentioned in the package

6.4 Important Notes

• Hotel rooms generally 3-4 persons per room basis par allocate hote hain
• Private room ke liye additional charges applicable honge
• Makkah se Madinah (ya vice versa) transport group basis par arrange hota hai
• Umrah visa processing time 7-15 working days hai — jaldi apply karein

🛂 7. Visa Services

7.1 Visa Application Process

• Hum sirf visa application ki assistance provide karte hain — final decision embassy/consulate ka hota hai
• Visa approval ki guarantee nahi di jati
• Embassy fees refundable nahi hoti chahe visa reject ho ya approve ho
• Incomplete ya fraudulent documents submit karne se visa reject ho sakta hai

7.2 Document Responsibility

Customer ki zimmedari hai ke:

• Tamam documents genuine, valid, aur complete hon
• Passport minimum 6 months validity rakhta ho
• Previous travel history aur rejections honestly disclose ki jayen
• Bank statements aur financial documents authentic hon

7.3 Visa Rejections

Visa reject hone par:

• Embassy fees refundable nahi hongi
• Service charges mein se partial refund possible hai (case-by-case basis par)
• Re-application ke liye additional fees applicable hongi
• Hum re-application ki guidance provide kar sakte hain

✈️ 8. Flight Tickets

8.1 Ticket Issuance

• Flight tickets payment receive hone ke baad issue kiye jate hain
• E-tickets aapke email aur WhatsApp par bheje jate hain
• Ticket prices airline ke fares ke mutabiq change ho sakti hain

8.2 Name Corrections & Changes

• Ticket par naam passport se exactly match karna chahiye
• Name correction / change airline policies ke mutabiq chargeable hai
• Kuch airlines name change bilkul allow nahi karti — new ticket purchase karna parta hai

8.3 Flight Changes & Cancellations

• Date change, route change, ya name change airline rules ke mutabiq chargeable hai
• Refund amount airline ki cancellation policy par depend karta hai
• Airline ne flight cancel ki ho toh reschedule ya refund airline ki policy ke mutabiq hoga
• Hum airline aur customer ke darmiyan mediator hain — final decision airline ka hota hai

8.4 Baggage

• Free baggage allowance ticket par mentioned hai
• Extra baggage charges airport par directly airline ko pay karni hongi
• Sports equipment, oversized baggage, ya special items ke liye advance notice zaroori hai

🌍 9. Tour Packages

9.1 Itinerary Changes

• Itinerary weather, road conditions, ya local circumstances ki wajah se change ho sakta hai
• Hum safety aur comfort ko priority dete hain — zaroori changes ke liye no compensation
• Customer ke request par itinerary changes additional charges par possible hain

9.2 Accommodation

• Hotels tour package description mein mentioned category ke mutabiq allocate honge
• Specific hotel request par availability aur additional charges applicable honge
• Room type (single, double, triple) booking ke waqt confirm ki jayegi
• Hotel check-in / check-out times hotel policies ke mutabiq honge

9.3 Transport

• Transport vehicle group size ke hisaab se decide hoga (Toyota Hiace, Coaster, bus, etc.)
• AC transport northern areas mein terrain ke hisaab se limited ho sakta hai
• Private transport requests additional charges par available hain

9.4 Group Tours

• Group tours mein minimum 10 persons required hain
• Agar group minimum size complete nahi hota, toh tour cancel ya private tour rates par convert ho sakta hai
• Group tour mein join karne wale tamam members ko in terms se agree karna zaroori hai

📄 10. Travel Documents

10.1 Customer Responsibility

Travel documents ki complete zimmedari customer ki hai:

• Valid passport (minimum 6 months validity)
• Required visas
• CNIC (domestic travel ke liye)
• Travel insurance (recommended)
• Vaccination certificates (jab applicable ho)
• Return tickets (jab required ho)

10.2 Document Verification

• Hum documents ki basic verification karte hain lekin final responsibility customer ki hai
• Immigration par koi bhi issue hone par company responsible nahi hogi
• Travel karte waqt original documents saath rakhna zaroori hai

🛡️ 11. Travel Insurance

Travel insurance strongly recommended hai lekin generally package mein included nahi hoti (unless specifically stated).

11.1 Insurance Coverage

Travel insurance generally neechay di gayi cheezon ko cover karti hai:

• Medical emergencies abroad
• Trip cancellation / interruption
• Lost / delayed baggage
• Flight delays & missed connections
• Personal accident
• Emergency evacuation

11.2 Insurance Responsibility

• Agar aap insurance purchase karte hain, toh policy terms & conditions carefully parh lain
• Pre-existing medical conditions generally covered nahi hoti
• Insurance claims directly insurance company ko submit karne honge
• Hum insurance provider aur customer ke darmiyan facilitator hain — claims ka final decision insurance company ka hota hai

⚖️ 12. Liability & Disclaimers

12.1 Company's Liability

Travel Host Aviation ki liability neechay di gayi cheezon tak limited hai:

• Booking process mein ki gayi galtiyon ke liye (jaise galat dates, names, ya destinations)
• Company ke directly control mein hone wali services mein negligence

12.2 Company's Non-Liability

Hum neechay di gayi situations ke liye responsible nahi hain:

• Airline delays, cancellations, ya overbooking
• Hotel service quality issues
• Visa rejections ya immigration issues
• Natural disasters, weather conditions, ya political unrest
• Customer ke personal belongings ki loss ya theft
• Customer ki medical emergencies ya accidents
• Third-party service providers ki failures
• Customer ke apne actions ya negligence ki wajah se hone wala nuqsan

12.3 Maximum Liability

Kisi bhi situation mein company ki total liability us specific service ke paid amount se zyada nahi hogi. Indirect, consequential, ya punitive damages ke liye company responsible nahi hogi.

🌪️ 13. Force Majeure

"Force Majeure" se murad aise events hain jo company ke reasonable control se bahar hain, jin mein shamil hain:

• Natural disasters (earthquake, flood, landslide, tsunami, hurricane)
• War, terrorism, riots, civil unrest
• Pandemic, epidemic, ya infectious disease outbreaks
• Government orders, travel bans, border closures
• Strikes, lockouts, ya labor disputes
• Airline shutdowns, airport closures
• Any other unforeseeable circumstances beyond reasonable control

Force Majeure ki situation mein:

• Hum aapko foran situation ke baare mein inform karenge
• Best possible alternatives offer karenge (reschedule, reroute, etc.)
• Refund policy force majeure terms ke mutabiq apply hogi
• Company force majeure events ki wajah se hone wale losses ke liye responsible nahi hogi

⚖️ 14. Governing Law & Dispute Resolution

14.1 Governing Law

Yeh Terms & Conditions Islamic Republic of Pakistan ke laws ke tehat govern hongi aur interpret ki jayengi. Kisi bhi dispute mein Pakistani courts ki jurisdiction hogi.

14.2 Jurisdiction

Kisi bhi legal dispute ya claim ke liye exclusive jurisdiction Karachi, Sindh, Pakistan ke courts ki hogi.

14.3 Dispute Resolution

Kisi bhi dispute se pehle, dono parties (Customer aur Company) good faith mein negotiation karengi. Agar 30 days mein settlement nahi hota, toh matter arbitration ya Pakistani courts mein resolve kiya jayega.

14.4 Severability

Agar in terms ki koi provision court ya regulatory authority ke zariye invalid ya unenforceable declare ki jati hai, toh baqi provisions fully valid aur enforceable rahengi.

📞 15. Contact Us

Is Terms & Conditions document se related koi bhi sawaal, concern, ya clarification ke liye barah-e-karam humse rabta karein:

Hum aapki har query ka 24-48 ghante ke andar jawab dene ki koshish karte hain.