Privacy Policy

🛡️ Introduction

Travel Host Aviation Pvt Ltd ("hum", "hamari", "hamara company") aapki privacy ko buhat ahmiyat deta hai. Yeh Privacy Policy batati hai ke jab aap hamari website travelhostaviation.com use karte hain, hamare WhatsApp par rabta karte hain, ya hamari koi bhi service book karte hain, toh hum aapki personal information kaise collect, use, store aur protect karte hain.

Hamari services use kar ke, aap is Privacy Policy se agree karte hain. Agar aap is policy se agree nahi hain, toh barah-e-karam hamari services use na karein.

📝 Information We Collect

Jab aap hamari services use karte hain, hum neechay di gayi categories mein information collect kar sakte hain:

1. Personal Identification Information

• Full Name (as per passport / CNIC)
• Father's / Husband's Name
• Date of Birth
• CNIC Number (for domestic travel verification)
• Passport Number, Issue Date & Expiry Date
• Nationality & Gender
• Passport-size photographs (digital copies)

2. Contact Information

• Phone Number (Mobile & Landline)
• Email Address
• WhatsApp Number
• Home / Office Address
• Emergency Contact Details

3. Travel & Booking Information

• Travel dates & preferred destinations
• Flight preferences & seat selections
• Hotel preferences & room requirements
• Travel history (for visa applications)
• Travel companions / family members' details

4. Financial Information

• Bank account details (for refunds only)
• Payment transaction IDs
• Billing address

Note: Hum credit/debit card numbers ya CVV collect nahi karte. All online payments secure third-party payment gateways (JazzCash, EasyPaisa, bank transfer) ke zariye process hote hain.

5. Technical Information

• IP Address
• Browser type & version
• Device information (mobile/desktop)
• Operating system
• Pages visited & time spent on website

🎯 How We Use Your Information

Hum aapki information sirf neechay di gayi legitimate business purposes ke liye use karte hain:

• Travel Booking: Flights, hotels, Umrah packages, aur tour bookings process karne ke liye
• Visa Processing: Embassies, consulates, aur VFS centers ko required documents submit karne ke liye
• Customer Support: Aapki queries, complaints, aur requests handle karne ke liye
• Communication: Booking confirmations, itinerary updates, travel alerts, aur promotional offers bhejne ke liye
• Legal Compliance: Government regulations, immigration laws, aur airline policies follow karne ke liye
• Fraud Prevention: Unauthorized transactions aur fraudulent activities se bachne ke liye
• Service Improvement: Hamari services aur website experience behtar banane ke liye

🤝 Information Sharing & Disclosure

Hum aapki information ko buhat ehtiyat se handle karte hain. Sirf neechay di gayi situations mein aapka data share kiya jata hai:

1. Travel Service Providers

• Airlines: PIA, Airblue, SereneAir, Emirates, Saudia, etc. (ticket booking ke liye)
• Hotels: Domestic & international hotel chains (reservation ke liye)
• Transport Companies: Car rental services, bus operators, train services
• Umrah Service Providers: Saudi-based Maktab operators, hotel partners

2. Government & Regulatory Authorities

• Embassies & Consulates (visa application processing ke liye)
• Immigration Departments (border control requirements ke liye)
• PTA, FIA, aur other regulatory bodies (legal compliance ke liye)
• Tax authorities (GST / income tax filing requirements ke liye)

3. Legal Requirements

Hum aapki information tab disclose kar sakte hain jab:

• Court order, subpoena, ya legal process ke zariye requirement ho
• National security, public safety, ya law enforcement ke liye zaroori ho
• Hamari legal rights, property, ya safety ko protect karne ke liye zaroori ho

🍪 Cookies & Tracking Technologies

Hamari website aapke experience ko behtar banane ke liye cookies aur similar tracking technologies use karti hai.

Types of Cookies We Use:

• Essential Cookies: Website ki basic functionality ke liye zaroori (e.g., login sessions, booking forms)
• Analytics Cookies: Google Analytics ke zariye website traffic aur user behavior samajhne ke liye
• Preference Cookies: Aapki language preferences, currency settings, aur form auto-fill ke liye
• Marketing Cookies: Facebook Pixel aur Google Ads ke zariye relevant ads dikhane ke liye

Aap apne browser settings se cookies ko disable kar sakte hain. Lekin is se website ki kuch features properly work nahi karengi.

🔒 Data Security

Hum aapki personal information ki security ko buhat seriously lete hain. Hamare security measures mein shamil hain:

• SSL Encryption: Hamari website HTTPS protocol use karti hai jo data transmission ko encrypt karti hai
• Secure Servers: Aapka data password-protected servers par store hota hai jo unauthorized access se protected hain
• Access Control: Sirf authorized staff members ko aapki sensitive information access karne ki ijazat hai
• Regular Backups: Data loss se bachne ke liye regular encrypted backups
• Staff Training: Hamari team ko data protection aur privacy best practices ki regular training di jati hai

✅ Your Rights

Pakistan ke citizens ke tor par, aur international data protection standards ke tehat, aapke paas neechay di gayi rights hain:

• Right to Access: Aap humse pooch sakte hain ke hum aapke baare mein kya data rakhte hain
• Right to Correction: Agar aapka data galat ya incomplete hai, toh usse correct karwa sakte hain
• Right to Deletion: Aap request kar sakte hain ke hum aapka personal data delete kar dein (legal obligations ke subject mein)
• Right to Object: Aap marketing communications receive karna band karwa sakte hain
• Right to Withdraw Consent: Agar aapne kisi processing ke liye consent di thi, toh usse withdraw kar sakte hain

In rights use karne ke liye, barah-e-karam neechay di gaye contact details par rabta karein. Hum 14 working days ke andar aapki request ka jawab denge.

📅 Data Retention

Hum aapki personal information ko sirf utni hi der tak retain karte hain jitni zaroori hai:

• Active Customers: Jab tak aap hamari services use kar rahe hain, plus 3 saal tak
• Visa Applications: 5 saal tak (future reference aur legal requirements ke liye)
• Financial Records: 7 saal tak (tax laws aur auditing requirements ke mutabiq)
• Marketing Data: Jab tak aap unsubscribe nahi karte, ya humein delete karne ka request nahi karte

Retention period ke baad, aapka data securely delete ya anonymize kar diya jata hai.

🔗 Third-Party Links

Hamari website par third-party websites ke links ho sakte hain (e.g., airline websites, hotel booking engines, government portals). Jab aap in links par click karte hain, aap hamari website se bahar chale jate hain.

Hum in third-party websites ki privacy practices ya content ke liye responsible nahi hain. Barah-e-karam unki apni privacy policies review karein.

👶 Children's Privacy

Hamari services 18 saal se kam umar ke bachon ke liye directly intended nahi hain. Hum jaan-boojh kar 18 saal se kam umar ke bachon se personal information collect nahi karte.

Agar aapko lagta hai ke humne kisi minor se data collect kiya hai, toh barah-e-karam foran humse rabta karein. Hum us data ko foran delete kar denge.

🔄 Changes to This Policy

Hum is Privacy Policy ko waqtan-fawaqtan update kar sakte hain. Koi bhi changes is page par post kar di jayengi aur "Last Updated" date update kar di jayegi.

Important changes ke liye, hum aapko email ya WhatsApp ke zariye notify karenge. Policy update hone ke baad hamari services use karne se, aap revised policy se agree karte hain.

Previous versions: Agar aap kisi previous version dekhna chahte hain, toh humse rabta karein.

📞 Contact Us

Is Privacy Policy se related koi bhi sawaal, concern, ya data request ke liye barah-e-karam humse rabta karein:

Hum aapki har query ka 24-48 ghante ke andar jawab dene ki koshish karte hain.